Processing time
After receiving your order confirmation email, all orders are processed the same day if ordered before midday Monday to Friday (excluding bank holidays) and the next working day if ordered after midday. You will also receive another notification when your order has been dispatched.
We will send you an email if any circumstances may cause any delays.
Free Delivery*
- Royal Mail Tracked 48 (2–3 working days) on all orders over £50
- Upgrade to Royal Mail Tracked 24 (1–2 working days) for £1
- Upgrade to DPD UK Next Day (1 working day) for £3
Please note that we no longer provide delivery to Northern Ireland
Orders Under £50 (Weight-Based Pricing)
Up to 2kg:
- Royal Mail Tracked 48 (2–3 working days): £3.99
- Royal Mail Tracked 24 (1–2 working days): £4.99
- DPD UK Next Day (1 working day): £7.99
Over 2kg:
- Royal Mail Tracked 48 (2–3 working days): £4.99
- Royal Mail Tracked 24 (1–2 working days): £5.99
- DPD UK Next Day (1 working day): £7.99
Weights are based on an average per product and estimated packaging.
If a chosen delivery service isn’t available in your area, we’ll arrange the best alternative on your behalf. We’ll always let you know of any changes, and if the replacement service costs less, we’ll refund you the difference.
Returns
Our 30-day return offer is additional to your statutory rights.
For change-of-mind returns, we arrange either a collection or a drop-off using a QR code. As a guide, return postage is typically £3.99 or £7.99, depending on the parcel and return service. We confirm the actual cost with you before arranging the return and deduct the agreed amount from your refund.
If goods are faulty, damaged or incorrect, we arrange the appropriate return and cover the return cost.
For full information about deliveries
For full information about returns