Delivery information

Processing time

After receiving your order confirmation email, all orders are processed the same day if ordered before midday Monday through Friday (excluding bank holidays) and the next working day if ordered after midday. You will also receive another notification when your order has been dispatched.

We will send you an email if any circumstances may cause any delays.

Delivery charges

Free Delivery

• 48hr Tracked on all orders over £40
• Option to upgrade to 24hr Tracked for just £1 extra

Orders Under £40 (Weight-Based* Pricing)

• Up to 2kg:
• 48hr Tracked: £3.39
• 24hr Tracked: £4.25
• Over 2kg:
• 24hr Tracked: £4.89

We use Royal Mail and DPD Tracked for all deliveries.
Please note:

• 24hr: Estimated 1-3 days
• 48hr: Estimated 2-4 days

*Weights are based on an average per product and estimated packaging.

How do I check the status of my order?

When your order has been dispatched, you will receive an email notification from us, including a tracking number you can use to check its status.

If you haven’t received your order within five days of receiving your delivery confirmation email, please get in touch with us at
talktous@charlieandcookie.co.uk will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the delivery costs for the return.

If your order arrives damaged, please email us as soon as possible at talktous@charlieandcookie.co.uk with your order number and a photo of the item’s condition. We address these case-by-case and will try to work towards a satisfactory solution.

For full details about our returns policy

If you have any further questions, please contact us at talktous@charlieandcookie.co.uk.