Delivery information
Processing time
After receiving your order confirmation email, all orders are processed the same day if ordered before midday Monday through Friday (excluding bank holidays) and the next working day if ordered after midday. You will also receive another notification when your order has been dispatched.
We will send you an email if any circumstances may cause any delays.
Delivery charges
Free Delivery*
- Royal Mail Tracked 48 (2–3 business days) on all orders over £50
- Upgrade to Royal Mail Tracked 24 (1–2 business days) for £1
- Upgrade to DPD UK Next Day (1 business day) for £3
Please note that we no longer provide delivery to Northern Ireland
Orders Under £50 (Weight-Based Pricing)
Up to 2kg:
- Royal Mail Tracked 48 (2–3 business days): £3.99
- Royal Mail Tracked 24 (1–2 business days): £4.99
- DPD UK Next Day (1 business day): £7.99
Over 2kg:
- Royal Mail Tracked 48 (2–3 business days): £4.99
- Royal Mail Tracked 24 (1–2 business days): £5.99
- DPD UK Next Day (1 business day): £7.99
Weights are based on an average per product and estimated packaging.
If a chosen delivery service isn’t available in your area, we’ll arrange the best alternative on your behalf. We’ll always let you know of any changes, and if the replacement service costs less, we’ll refund you the difference.
How do I check the status of my order?
When your order has been dispatched, you will receive an email notification from us, including a tracking number you can use to check its status.
If you haven’t received your order within five days of receiving your delivery confirmation email, please get in touch with us at talktous@charlieandcookie.co.uk will look into it for you.
Refunds, returns, and exchanges
Our 30-day return offer is additional to your statutory rights.
For change-of-mind returns, we arrange either a collection or a drop-off using a QR code. As a guide, return postage is typically £3.99 or £7.99, depending on the parcel and return service. We confirm the actual cost with you before arranging the return and deduct the agreed amount from your refund.
If goods are faulty, damaged or incorrect, we arrange the appropriate return and cover the return cost.
If your order arrives damaged, please email us as soon as possible at talktous@charlieandcookie.co.uk with your order number and a photo of the item’s condition. We address these case-by-case and will try to work towards a satisfactory solution.
For full details about our returns policy
If you have any further questions, please contact us at talktous@charlieandcookie.co.uk.
